Submit an online inquiry, scan our WeChat QR code, or call our China-Japan hotline directly. Wherever you are, OSL's bilingual service team is always ready with seamless, localized communication—no time lag, no language barriers.
Submit your basic expansion needs on the left, or scan the QR code to add your account manager on WeChat—licensed tax accountants and support managers at our Bunkyo headquarters in Japan and China operations center will assist you right away.
Submit an Online Inquiry
Once we receive your message, your dedicated bilingual account manager will reach out within 15 minutes
Scan to Add Us on WeChat
1-on-1 bilingual support from a dedicated account manager
Note your store platform and main product category so we can match you with a more accurate quote and onboarding plan
Weekdays 9:00 - 18:00 (Beijing Time), fast human responseWe have seasoned service teams in both China and Japan (a strategic partnership between Japan Kanenka Co., Ltd. and Shenyang Zhushi Trading Co., Ltd.), so wherever you are, you get localized communication with no time lag and no language barriers.
Japan Operations Center · Japan Kanenka Co., Ltd.
If your situation is extremely urgent, or you need to contact our Tokyo headquarters directly for advanced matters such as Japan ACP (Importer of Record) services, formal customs declarations for ocean freight, or opening local stores on Rakuten and Yahoo!.
- Company Address:〒113-0023 1-10-2-204B, Mukogaoka, Bunkyo-ku, Tokyo
- Service Phone:+81-3-6807-7851
- Service Hours:Weekdays 10:00 - 19:00 (JST)
- Dedicated email:kanenka@kanenka.com
China Service Center · Shenyang Zhushi Trading Co., Ltd.
Responsible for seller relations in mainland China, RMB/HKD cross-border settlement, day-to-day coordination in dedicated 1-on-1 WeChat groups, OMS system troubleshooting, and responsive support for reverse after-sales returns and relabeling.
- Company Address:Heping District, Shenyang, Liaoning
- Service Phone:+86-024-62125392
- Service Hours:Weekdays 9:00 - 18:00 (Beijing Time)