OSL (hereinafter referred to as "we" or "the Company") takes the protection of your personal information and privacy very seriously.
This privacy policy explains how we collect, use, store, protect, share, and delete your personal information when you visit the OSL website, contact us through the site, enter into a partnership with OSL, or use OSL's overseas warehouse and related services.
In accordance with applicable personal information protection laws and regulations, we process your personal information in a lawful, fair, necessary, and transparent manner, and take reasonable technical and administrative measures to protect the security of your information.
1. Scope of This Policy
This policy applies to our processing of personal information in the following circumstances:
1. Visit the OSL official website
When you visit https://www.oslhub.com/ or use the site's pages, inquiry, contact, and other features, this policy applies to the processing of the relevant personal information.
2. Inquiries or partnerships through the OSL official website
When you submit an inquiry, quote request, partnership application, contact details, or other business information through the OSL website, this policy applies to the collection and use of that information.
3. Use of OSL Overseas Warehouse and related services
This policy also applies to personal information that OSL processes in the course of performing cooperation agreements and providing related services when you establish a partnership with OSL or use OSL's overseas warehouse, storage, delivery, order fulfillment, and other related services.
"Personal information" in this policy refers to any information that can directly or indirectly identify a specific individual, including but not limited to name, phone number, address, and email.
2. Personal Information We Collect
Depending on how you interact with OSL and which services you use, we may collect the following information.
1. Website visit information
When you visit the OSL website, we may automatically collect certain technical and visit information, including:
- IP address;
- Browser type and version;
- Operating systems;
- Device type;
- Date and time of access;
- Pages viewed;
- Page access and activity records;
- Source pages;
- Website access logs;
- Other technical information related to website operation, security, and performance.
This information is mainly used for website operation, security management, traffic analysis, and site feature optimization.
2. Information you provide voluntarily
When you contact us, inquire, or apply for a partnership through our website, we may collect:
- Name;
- Company name;
- Department and position;
- Phone number;
- Email address;
- Company or contact address;
- Inquiry details;
- Any other information you voluntarily provide during our communications.
3. Information generated during partnership and service delivery
When you establish a partnership with OSL and use the related services, we may process the following in order to fulfill our cooperation agreement and provide those services:
- Customer contact name;
- Contact phone number;
- Email address;
- Contact address;
- Recipient or delivery-related information;
- Order-related information;
- Other personal information necessary for the performance of the services.
If you provide OSL with information about other individuals—such as recipients, customers, or other contacts—you must ensure you have lawfully obtained the authorization, consent, or other lawful basis required to share that information with OSL.
3. Purpose of Using Personal Information
We use personal information only within the scope of clear, lawful, and necessary business purposes.
1. Website operation and maintenance
We may use website visit information to:
- Keep the website running properly;
- Troubleshooting website issues;
- Optimize website performance;
- Improving website content and user experience;
- Safeguard website and network security.
2. Inquiries and business communication
When you contact us through the OSL website, we may use the name, contact details, and inquiry content you provide to:
- Respond to your inquiries;
- Contacting you;
- Explaining our services;
- Providing quotes or related materials;
- Process partnership requests;
- To conduct necessary business communications.
3. Partnership agreements and service fulfillment
For customers who have already partnered with OSL, we may use relevant personal information to:
- Fulfill the cooperation agreement signed by both parties;
- Providing the agreed services;
- Handle related business matters;
- Conducting necessary customer communications;
- To complete service-related administration and communication.
4. Restrictions on the use of personal information
Personal information obtained during cooperation and service delivery is used only for the purposes of our cooperation agreement, service contract, or other explicit agreements, and never for anything beyond them.
We will not expand the scope of use of personal information without legal authorization or without fulfilling the notification, authorization, or consent procedures required by law.
4. Cookies and Similar Technologies
The OSL official website may use cookies and similar technologies to improve your browsing experience and understand how the site is used.
Cookies may be used to:
- Keeping the website running;
- Save some website preferences;
- Aggregating website traffic data;
- Analyze page usage;
- Improving website content and user experience;
- Identifying abnormal access and security risks.
You can manage, restrict, or reject cookies through your browser settings.
Please note that some website features may rely on cookies. If you disable cookies, some features may not work properly.
6. Cross-Border Transfer and Processing
As OSL provides Japan overseas warehouse and cross-border related services, some personal information may need to be transferred to, stored in, or processed in Japan, China, or other business-related countries or regions.
When personal information needs to be transferred across borders or processed by an overseas partner, we will take appropriate protective measures under applicable laws and regulations and, where required by law, carry out the necessary notifications, obtain consent, or complete other compliance procedures.
7. Security of Personal Information
We take reasonable technical and administrative measures to protect personal information against unauthorized access, leakage, loss, tampering, and other security risks.
Relevant measures include, but are not limited to:
- Access rights management;
- Identity authentication and access control;
- Network and server security protection;
- Encrypting data in transit;
- Managing operation and access logs;
- Information security management;
- Train relevant staff on confidentiality and security management;
- Provide necessary security management for entrusted third parties.
Encrypted Protection of Order Data
For order data generated during service delivery, the following may be included:
- Name;
- Phone number;
- Address;
- Email address;
and other personal information, stored using AES (Advanced Encryption Standard) encryption.
We will continue to improve our personal information security management measures in line with technological developments, business risks, and applicable legal requirements.
8. Retention and Deletion of Personal Information
We do not retain your personal information indefinitely.
We will determine the necessary retention period based on the purpose of processing the personal information, the partnership status, service completion, and applicable laws and regulations.
1. General personal data
Personal data will be deleted within 30 days after the relevant service is completed.
"Service completion" means the agreed services have been fully performed and there is no longer any need to continue processing the relevant personal data.
If retention is genuinely required for legal, dispute-resolution, audit, or other legitimate reasons, we will retain the information only as necessary and delete it promptly once the purpose is fulfilled.
2. Order data
For order-related personal information, including:
- Name;
- Phone number;
- Address;
- Email address;
Related order data will be deleted within 90 days after service completion.
The above order data is used solely to fulfill the agreement between both parties and complete the related order services, and never for any purpose beyond that agreement.
9. Personal Data Security Incidents
In the event of a security incident such as a leak, loss, tampering, or unauthorized access to personal information, we will promptly take necessary measures as appropriate, including:
- Investigating the cause of security incidents;
- Managing and reducing risks;
- Taking necessary remedial measures;
- Preventing similar incidents from recurring;
- Fulfilling relevant reporting and notification obligations under applicable laws and regulations.
Where laws or regulations require notification of affected individuals or regulators, we will fulfill those obligations as required by law.
10. Third-Party Websites and External Links
The OSL official website may contain links to third-party websites, platforms, or services.
After you access a third-party website through a related link, the processing of your information is governed by that third party's own privacy policy and related rules.
OSL is not responsible for personal data processing activities carried out independently by third parties.
We recommend that you carefully review the privacy policy of any third-party service before using it.
11. Your Personal Information Rights
To the extent permitted by applicable laws and regulations, you may have the following rights:
- Accessing your personal information;
- Requesting access to or copies of relevant personal information;
- Requesting the correction of inaccurate or incomplete information;
- Requesting the deletion of personal information;
- Requesting the suspension or restriction of personal information processing in specific circumstances;
- Withdrawing relevant consent;
- Object to the processing of personal information;
- Other rights stipulated by laws and regulations.
To exercise the rights above, please contact us using the contact information in this policy.
To safeguard your personal information, we may ask you to complete necessary identity verification.
12. Protection of Minors' Personal Information
The OSL official website and related services are primarily intended for business clients and general users.
Collecting minors' personal information is not a primary purpose of ours.
If you believe we have collected a minor's personal information without appropriate authorization, please contact us using the contact details in this policy, and we will take appropriate measures to the extent permitted by applicable laws.
13. Updates to This Policy
We may revise this privacy policy due to changes in laws and regulations, business content, service adjustments, or changes in how we process personal information.
For material changes, we will notify you via our official website or other appropriate means.
The updated privacy policy takes effect on the date it is published on this website, unless otherwise specified.
We recommend that you check this page regularly to stay up to date with the latest privacy rules.
14. Contact Us
If you have any questions about this privacy policy, how we process personal information, or personal information protection, please feel free to contact us through the channels below:
Once we receive your request, we will handle it in accordance with applicable laws and regulations.